Terms of Service

Turnaround

The turnaround time on your order with TigerBlue starts when you have paid in full, we have all information required to complete your order (all artwork, correct tag files, all the fonts needed for editable tags, all shipping info, etc.) and your mockups have been approved.

Delay in receipt of any of this information could result in production delays. Most mockups are sent within 24 to 72 hours after receiving payment and all necessary information. Our current turnaround time is 7 to 10 Business Days Average plus Shipping. Complex orders and add-ons may increase turnaround. A delay in the approval of mockups could also result in production delays. Each finishing service (printed tags, hem tags, etc.) will add extra time to the turnaround on orders, adding roughly two days per finishing. The most up-to-date turnaround time will be listed on your quote and invoice.

If you have a deadline for your order, it is very important that you let us know when placing your order, and a rush fee may apply if there is not enough time to complete it under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may be unable to accommodate your request. Any circumstances out of TigerBlue's control (such as weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.

Minimums

All minimums for TigerBlue are listed independently through our website. An approximate condensed version is:

Please contact us if you have any questions about our minimums that cannot be answered in the information above or on our website.

Terms

Orders must be paid in full before the order begins unless otherwise approved by TigerBlue staff. If you pay via check, the turnaround time clock on your order will begin once your check clears.

Example: Apex, Inc. emails TigerBlue about placing a T-Shirt order. TigerBlue sends Apex a Quote. Apex approves the quote, and TigerBlue sends an Invoice. Apex waits three weeks, then pays for the order. Once payment is received, TigerBlue places the order on the schedule.

Artwork

Many times, our customers come to us with less-than-ideal artwork. While we can print from low-quality images taken from your website, it is essential to understand that anything designed for a website is far from print quality. If you want your logo to go from a web graphic to a full-front t-shirt print, you want to use something other than a web graphic. Your printed garments can only be as good as your original artwork. If you provide us with poor artwork, some adjustments will be necessary to make it print-ready, and sometimes this means re-drawing your artwork using a professional design program.

Artwork File Guidelines: We love it when our customers have professionally designed, quality vector artwork! All files must be 300 DPI (.psd or .pdf with all layers) or in vector format. The design needs to be sent to the size you would like it to print. The text must be converted to outlines. Printing can only be as good as the artwork provided.

TigerBlue will not be responsible for poor-quality printing due to poor artwork. TigerBlue will not be responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.

Artwork Service

The TigerBlue staff is incredibly knowledgeable in the screen-printing process, with the creative ability to make awesome shirt designs and apparel graphics. We have exceptional equipment capabilities and our custom printing techniques are tops in the industry.

Rather than hiring our designers to polish poor artwork that is not designed for screen printing, why not take advantage of our creative office to create fresh t-shirt designs specific to your project? Our design and illustration skills go unmatched in our industry. We have created unique apparel designs for hundreds of businesses, non-profits, retail stores, and companies. We can work with your ideas and garment preferences while still respecting your budget.

We do not offer art-only services. To protect our brand and the quality of our products, we must provide apparel and printing for any designs we do. We do not send out our master art files.

We charge $65.00 for a front-only design and $110.00 for the front and back.

Art Approval and Order Proofing

All artwork is to be approved via a digital mockup through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art, and accuracy of artwork by the customer. It is important to look over every detail of the mockup, as this is how your garments will print.

TigerBlue will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.

Max Imprint Sizes

Please note that not all shirts are sewn exactly the same. The following dimensions are to be used for reference as a safe zone to avoid printing on any seams or edges.

Any print that goes over a seam can result in imperfections in the print. Unless otherwise requested, our standard procedure is to print the same size design across youth and adult sizes. If two different artwork sizes are desired, one for youth and a larger one for adults, please add a set of screen fees ($40.00 for the Front or $75.00 for the Front and Back). Each group will be priced separately and according to its quantity.

Out of Stock Items

TigerBlue is not responsible for items that are out of stock. All garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get them approved by you before using your chosen item.

Collar and Seam Printing

Although TigerBlue has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.

Hoodie Printing

Although TigerBlue has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets, or any other uneven surfaces. TigerBlue will not be responsible for these inconsistencies.

Specific Measurements When Printing

Even though TigerBlue's printers have over 20 years of experience, there is no way to effectively and efficiently measure the distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print 2 inches down from the collar, we will use that as a guide and do our best to ensure that all shirts hit that target, but not all shirts will hit precisely at 2 inches. They may be off by as much as an inch in either direction. This will not be considered a misprint, and TigerBlue will not reprint or refund these shirts.

Changes to Your Order After Payment

Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are confident that is what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job. Changes become costly and time-consuming.

Cancellations and Restocking Fees

Cancellations made after an order has been placed will be subject to a 20% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.

Must-Have Dates

TigerBlue will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. The customer may be responsible for any expedited shipping charges associated with the order.

Shipping

TigerBlue cannot be responsible for any shipping delays caused by the shipping company. Examples include UPS being unable to deliver your package on time due to inclement weather, or UPS delivering your package to the wrong address and you not receiving your products on time.

Holidays

We are closed for the following holidays. These days will not be considered operational business days and will not count towards turnaround time:

Under-Runs and Spoilage

Due to the nature of the screen-printing process, on rare occasions, we might misprint one or two items of your order. The accepted industry standard practice allows under-runs or spoilage for up to 4% on jobs of 145 or more shirts per design and up to 8% on jobs of less than 144 pieces. If exact counts are needed, please order a few extra shirts. If misprints are made, we will refund the cost of any items shorted from your order, but we will not reprint them.

TigerBlue will not, at any time, be responsible for any lost profits on items shorted from your order.

Claims and Reprints

If TigerBlue is responsible for any errors in your order or if it was printed differently than the approved mockup, we will gladly accept responsibility. We do not offer refunds but will grant you a reprint of the defective products.

All claims must be submitted within 72 hours of the date of delivery. Please email sales@tigerblue.com to submit your claim. We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs).

TigerBlue will not be responsible for any shirts sold or given away before returning the order.

Missing Items

Sometimes items can be missing during the shipping process. Please be aware that we do not replace missing or lost items but issue refunds for them. If you find that your order is missing any items, please get in touch with our customer service team as soon as possible so that we can investigate the issue and process a refund if necessary.

Pricing

TigerBlue reserves the right to change pricing without notice. Please confirm current pricing when placing your order to ensure you are aware of any updates.

Payment Policy

Because all orders we receive are for custom-made products, payments must be made upfront before goods or services are provided. For your convenience, we accept the following forms of payment: Debit Cards, Credit Cards, Bank Transfers, PayPal, Venmo, and Affirm. Please note: We do not accept personal checks or purchase orders.

There will be a $45.00 returned check fee.

Re-Orders

If you would like to place a reorder of your design, there will be a screen setup charge of $40.00 for the Front or $75.00 for the Front and Back. The minimum reorder is 24 pieces and will be priced based on the reorder quantity, not the original price.

Garment Disclaimer

TigerBlue is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose or inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We highly recommend ordering 5% extra of each size if an exact count is important.

Some manufacturers over-dye their garments. Because of this, TigerBlue cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge-based services. If you are concerned about the possibility of over-dying on a garment, please contact us and we will be glad to provide you with any information that may help you avoid this issue.

Satisfaction Clause

TigerBlue will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs, but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. Blank samples will not credit to the cost of your order.

Quality Assurance

We try to check every garment as it comes off the press, but there are times when some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry-standard 72-hour window from the time you receive the goods to notify us of any issues with the order. TigerBlue will not be responsible for errors with your order if notified after 72 hours of receiving the goods. TigerBlue also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer.

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